01. If I place my order today, when will it
Most in-stock orders will be processed and shipped within 2-4 business days
(excludes weekend and holidays). We also offer rush delivery shipping. For Rush
Delivery Orders you must request a freight quote and your order must be
submitted before 3:00pm ET for next day shipping.
If items in your order are out of stock we will
notify you via email and ask if you would like to place the order on back order
so that it ships the moment it arrives in stock. We try to keep our stock status
up to date on the product page, but at times we can sell out unexpectedly.
Estimated Transit Time
Estimated Delivery Time
||2-4 business days
||3-7 business days
||7-14 business days
Children's Fun Furnishings
3-7 business days
||4 - 6 business days
||3-7 business days
||11 -20 business days
All Pet Products
3-5 business days
-10 Business Days
||3-7 business days
||2 -3 Weeks
- 5 business days
15 - 20 Business Days
|Dura-Trel Garden Furniture
||4-7 business days
||12 -16 business days
All Designer Beds - Ship Large Freight
5-9 business days
- 6 Weeks
|STS Bedding Ensembles
||4-7 business days
||12 -17 business days
Wood Play Sets & Swing Sets
Weeks (See line 22 - 23)
-10 business days
|Mac Motion Chairs
||5 - 7 Days
||4-7 business days
||12 -14 business days
02. Will my order ship Signature Required?
No. Your order will not ship Signature Required unless the customer specifically
requests this service. To request this service the customer simply adds a
message in the notes section when completing the checkout process.
However UPS & Federal Express will not leave a parcel in an area they deem
as unsafe or if the parcel cannot be left in a location that is not visible from
the passing public. Therefore UPS and Federal Express will mark the delivery
as Signature Required. Even though customer didn't specifically request a
signature upon delivery of this shipment, the area in which delivery is being
completed needs to be approved for driver release before the driver can leave
the packages there. If the driver feels that the delivery address is in an
unsafe area, or if the packages can't be left in a location where they aren't
visible from the passing public, the driver will not leave them there. Also, if
it's raining or snowing and there's no where that the packages can be left where
they won't be affected by the weather, the driver can not leave them there. Seer
UPS Web-site for policies.
03. What is your return policy?
All of our products sold through our online store are unconditionally guaranteed
against freight damages and manufacturer defects. Therefore eliminating the need
for returns. See our
Policies Page for more information on our
04. What is your cancellation policy?
All orders are received at our order desk within 10 minutes from the time you
place your order. They are then sent through to our order processing centers
quickly where the orders are packed and readied for shipping. If your order has
not yet been shipped, your order may be cancelled without penalties. If your
order has already been shipped, this would then fall under our
Buyers Remorse Policy.
05. When is my credit card charged?
Orders with a 5 Day processing period are charged at the time the order ships.
However, Orders with a order processing period of 5 days or better (shipping
between 5 days to 6 weeks are charged at the the time the order is received. We
do not keep customer credit cards on file and our system does not retain your
credit card information for more than 5 days - so your credit card must be
charged within 1 week of receiving the order. This is for the protection and
secure order processing for our customers.
06. Can I order by phone?
Yes. Customer Service Agents are available to take your telephone order during
normal business hours Mon - Friday 9:00a - 6:00p. We accept Visa, Mastercard,
and Discover Card.
07. Is it safe to place my order online with BNP Discounts Furniture
Yes Absolutely! - online transactions are completely safe. We are using secure
shopping cart provided by YAHOO with the latest encryption technology, 128-bit
SSL, which secures your sensitive information before it ever reaches the
08. Will I be notified if the product I ordered is out of stock?
Yes. Although we try to keep stock status updated on our web-site, we may miss
updating some products. If an order has been placed for an item that is
currently out of stock, you will be notified by one of our BNP Discounts
Furniture Gallery representatives via email that the product is unavailable.
Your credit card will not be billed unless the product is in stock and
processed for delivery. You may also decide to have us place your order on
back order status to have the product shipped when it becomes available.
09. Do you ship to PO, APO, and FPO boxes?
We can not ship to PO, APO and FPO boxes due to delivery regulations..
10. Do you ship to Canada, Hawaii or any other Countries outside the
No, we ship only to the lower 48 USA States. We not currently ship to Hawaii or
11. I haven't received my order yet, has it been shipped?
We have posted estimated ship dates on the graph located above. Please locate
your product category at the top of this page to determine an estimated delivery
time for the product you ordered. If you have received a shipping confirmation
email, then yes, your order has been shipped.
12. My tracking number isnít working! Why?
Some of our products are shipped out of Canada and the updated tracking
information will be delayed until the UPS freight truck reaches the main UPS hub
in your city. Your tracking information may say that your order has been picked
up or billed, but tracking wont show up on the UPS tracking system until the
trucks reaches your city's hub. Please allow 72 hours for the system to update.
13. What type of credit cards do you accept?
We accept VISA, MASTERCARD, DISCOVER and Paypal (Paypal cannot be accepted for
14. Do you have a price match guarantee?
Yes. Please see our
Price Match Guarantee policy for more
15. Do your furniture items require assembly?
Some of our products do require assembly and come complete with assembly
booklets or instruction sheets with an 800 Assembly help line. Products
requiring assembly will be noted on the individual product page. Most products
require the use of simple household tools like screwdriver and hammer.
16. Are the photos and dimensions on your web-site an exact representation
of the product?
We do our best to represent our products accurately. All description and images
come directly from the manufacturer. However, please note that colors may vary
from each individuals computer monitors based upon individual monitor settings.
We can offer more product images by request or fabric swatches of our
bedding ensembles for a small fee of $4.00
17. Do you have a catalog with all of your products you can send me?
No. To cut back on costs and be able to offer our products at discounted
pricing, we do not offer printed catalogs. However, you may view our complete
line of products on our web-site. If you cannot find a product that you are
searching for, please contact us and we will be happy to show you where to find
it on our web-site. If it has not been added, we will happily add it at your
18. Is my order covered under warranty?
Yes. All of our products are covered under manufacturer limited warranties
against defects. If your product has damages due to manufacturer defects or
workmanship, please contact the manufacturer directly to resolve these issues.
All of our products are also covered against damages in freight. If you receive
a product that has been damaged in shipping, send us an email immediately and we
will send out your replacement parts.
19. Do you charge a sales tax on your products?
No. We never charge a sales tax.
20. Can I pick up a product from you locally?
No. We ship direct from the manufacturers warehouses and we are not open to the
local public. This policy enables us to offer lower pricing on all of our
products, passing the savings on to our customers.
21. Can I get a product in a different color?
All color choices are available on the product page by using the pull down menu.
22. What if my order arrives damaged?
All of our products are covered against damages during shipping thus eliminating
the need for product returns. Contact our customer service department
immediately to order your replacement part. See our
Damage Claims Policy for more information.
23. What is your Return Policy on Pet Products?
Unfortunately, due to strict health regulations we cannot accept returns on Pet
furniture products. Pet furniture consists of Pet Carriers, Dog Houses, Cat
Scratching Posts and Pet Beds. Once you place your pet into the Pet Carriers or
on the Pet Scratching Post or other Pet Furniture, it is not returnable or
exchangeable. If your pet product arrives with proven manufacturer defects in
workmanship or materials, you may apply for a Return Authorization Number and
you must obtain a Return Authorization Number. Products received without a
Return Authorization Number will NOT be accepted and will be returned to the
customer at the customers expense. If the pet product returned is proven that
there are no defects in workmanship and or materials, there will be imposed a
20% restocking fee and all Shipping and Handling fees will be deducted from the
customers refund. No Exceptions. Pet products purchased in closed and sealed
packaging may be returned if the seal has not been broken and all documentation
and original packaging are returned. However the
Buyers Remorse Policy
applies with a penalty of the 20% restocking fee and all shipping and
24. What materials are your products made of?
We carry a wide selection of products in various categories and product
materials will be noted on each individual product page. If a product is made of
solid hardwoods, it will be noted. Most of our lower priced RTA (Ready to
Assemble) products are made of MDF materials. Medium-density fiberboard (MDF
or MDFB) which is an engineered wood product formed by breaking down
softwood into wood fibers, often in a defribrator, combining it with wax and
resin, and forming panels by applying high temperature and pressure. It is a
building material similar in application to plywood but made up of separated
fibers, not wood veneers. It is denser than normal particle board.
25. I Ordered a Wood Swing Set - Will I have to help the driver off-load
it from the truck?
This is a very heavy item and drivers usually arrive as a one person team. The
delivery person may require your assistance in unloading the order.
26. I ordered a Wood Swing Set - Can I get inside gated and two man
Any additional services, such as two-man delivery, inside delivery, lift gate,
or address change are not included with delivery. The cost of these additional
services varies from city to city. They usually cost between $35.00 and $150.00
extra. You may purchase these additional services directly from the freight
carrier when delivery is scheduled. It is a good idea when you make your
appointment, to have the freight company call you 30 to 45 minutes before
delivery so as to avoid having to wait for the driver to show up.