01. If I place my order today,
when will it ship?
Most in-stock orders will be processed and shipped within 2-4
business days (excludes weekend and holidays). We also offer rush
delivery shipping. For Rush Delivery Orders you must request a
freight quote and your order must be submitted before 3:00pm ET
for next day shipping.
If items in your order are out of
stock we will notify you via email and ask if you would like to
place the order on back order so that it ships the moment it
arrives in stock. We try to keep our stock status up to date on
the product page, but at times we can sell out unexpectedly.
|
Product |
|
Processing Time |
|
Estimated Transit Time |
|
Estimated Delivery Time |
|
Poly-Wood Patio Furniture |
2 1/2 Weeks |
7 business days |
3 - 3 1/2 Weeks |
| Most Orders |
2-4 business days |
3-7 business days |
7-14 business days |
|
Children's Fun Furnishings |
2 Weeks |
3-7 business days |
2 -3 Weeks |
| Office Furniture |
4 - 6 business days |
3-7 business days |
11 -20 business days |
|
All Pet Products |
5 Days |
3-5 business days |
7 -10 Business Days |
| Couristan Rugs |
2 Weeks |
3-7 business days |
2 -3 Weeks |
|
Specialty Lighting |
10 Days |
3 - 5 business days |
15 - 20 Business Days |
| Dura-Trel Garden Furniture |
10 Days |
4-7 business days |
12 -16 business days |
|
All Designer Beds - Ship Large Freight |
2-3 weeks |
5-9 business days |
3 - 6 Weeks |
| STS Bedding Ensembles |
10 Days |
4-7 business days |
12 -17 business days |
|
Wood Play Sets & Swing Sets |
5 Weeks (See line 22 - 23) |
5 -10 business days |
5 1/2 Weeks |
| Mac Motion Chairs |
5 - 7 Days |
4-7 business days |
12 -14 business days |
| |
|
|
|
02. Will my order ship Signature Required?
No. Your order will not ship Signature Required unless the
customer specifically requests this service. To request this
service the customer simply adds a message in the notes section
when completing the checkout process.
However UPS & Federal Express will not leave a parcel in an
area they deem as unsafe or if the parcel cannot be left in a
location that is not visible from the passing public.
Therefore UPS and Federal Express will mark the delivery as
Signature Required. Even though customer didn't specifically
request a signature upon delivery of this shipment, the area in
which delivery is being completed needs to be approved for driver
release before the driver can leave the packages there. If the
driver feels that the delivery address is in an unsafe area, or if
the packages can't be left in a location where they aren't visible
from the passing public, the driver will not leave them there.
Also, if it's raining or snowing and there's no where that the
packages can be left where they won't be affected by the weather,
the driver can not leave them there. Seer UPS Web-site for
policies.
www.ups.com/content/us/en/resources/start/delivery.html?WT.svl=Footer
03. What is your return policy?
All of our products sold through our online store are
unconditionally guaranteed against freight damages and
manufacturer defects. Therefore eliminating the need for returns.
See our
Policies Page for more
information on our Return Policies.
04. What is your cancellation policy?
All orders are received at our order desk within 10 minutes from
the time you place your order. They are then sent through to our
order processing centers quickly where the orders are packed and
readied for shipping. If your order has not yet been shipped,
your order may be cancelled without penalties. If your order has
already been shipped, this would then fall under our
Buyers Remorse Policy.
05. When is my credit card charged?
Orders with a 5 Day processing period are charged at the time the
order ships. However, Orders with a order processing period
of 5 days or better (shipping between 5 days to 6 weeks are
charged at the the time the order is received. We do not
keep customer credit cards on file and our system does not retain
your credit card information for more than 5 days - so your credit
card must be charged within 1 week of receiving the order.
This is for the protection and secure order processing for our
customers.
06. Can I order by phone?
Yes. Customer Service Agents are available to take your telephone
order during normal business hours Mon - Friday 9:00a - 6:00p. We
accept Visa, Mastercard, and Discover Card.
07. Is it safe to place my order online with BNP Discounts
Furniture Gallery?
Yes Absolutely! - online transactions are completely safe. We are
using secure shopping cart provided by YAHOO with the latest
encryption technology, 128-bit SSL, which secures your sensitive
information before it ever reaches the internet.
08. Will I be notified if the product I ordered is out of
stock?
Yes. Although we try to keep stock status updated on our
web-site, we may miss updating some products. If an order has
been placed for an item that is currently out of stock, you will
be notified by one of our BNP Discounts Furniture Gallery
representatives via email that the product is unavailable. Your
credit card will not be billed unless the product is in stock
and processed for delivery. You may also decide to have us
place your order on back order status to have the product shipped
when it becomes available.
09. Do you ship to PO, APO, and FPO boxes?
We can not ship to PO, APO and FPO boxes due to delivery
regulations..
10. Do you ship to Canada, Hawaii or any other Countries
outside the U.S.A?
No, we ship only to the lower 48 USA States. We not currently
ship to Hawaii or Canada.
11. I haven't received my order yet, has it been shipped?
We have posted estimated ship dates on the graph located above.
Please locate your product category at the top of this page to
determine an estimated delivery time for the product you ordered.
If you have received a shipping confirmation email, then yes, your
order has been shipped.
12. My tracking number isn’t working! Why?
Some of our products are shipped out of Canada and the updated
tracking information will be delayed until the UPS freight truck
reaches the main UPS hub in your city. Your tracking information
may say that your order has been picked up or billed, but tracking
wont show up on the UPS tracking system until the trucks reaches
your city's hub. Please allow 72 hours for the system to update.
13. What type of credit cards do you accept?
We accept VISA, MASTERCARD, DISCOVER and Paypal (Paypal cannot be
accepted for Telephone Orders).
14. Do you have a price match guarantee?
Yes. Please see our
Price Match Guarantee policy
for more details.
15. Do your furniture items require assembly?
Some of our products do require assembly and come complete with
assembly booklets or instruction sheets with an 800 Assembly help
line. Products requiring assembly will be noted on the individual
product page. Most products require the use of simple household
tools like screwdriver and hammer.
16. Are the photos and dimensions on your web-site an exact
representation of the product?
We do our best to represent our products accurately. All
description and images come directly from the manufacturer.
However, please note that colors may vary from each individuals
computer monitors based upon individual monitor settings. We can
offer more product images by request or fabric swatches of
our bedding ensembles for a small fee of $4.00
17. Do you have a catalog with all of your products you can
send me?
No. To cut back on costs and be able to offer our products at
discounted pricing, we do not offer printed catalogs. However,
you may view our complete line of products on our web-site. If
you cannot find a product that you are searching for, please
contact us and we will be happy to show you where to find it on
our web-site. If it has not been added, we will happily add it at
your request.
18. Is my order covered under warranty?
Yes. All of our products are covered under manufacturer limited
warranties against defects. If your product has damages due to
manufacturer defects or workmanship, please contact the
manufacturer directly to resolve these issues. All of our
products are also covered against damages in freight. If you
receive a product that has been damaged in shipping, send us an
email immediately and we will send out your replacement parts.
19. Do you charge a sales tax on your products?
No. We never charge a sales tax.
20. Can I pick up a product from you locally?
No. We ship direct from the manufacturers warehouses and we are
not open to the local public. This policy enables us to offer
lower pricing on all of our products, passing the savings on to
our customers.
21. Can I get a product in a different color?
All color choices are available on the product page by using the
pull down menu.
22. What if my order arrives damaged?
All of our products are covered against damages during shipping
thus eliminating the need for product returns. Contact our
customer service department immediately to order your replacement
part. See our
Damage Claims Policy for more information.
23. What is your Return Policy on Pet Products?
Unfortunately, due to strict health regulations we cannot accept
returns on Pet furniture products. Pet furniture consists of Pet
Carriers, Dog Houses, Cat Scratching Posts and Pet Beds. Once you
place your pet into the Pet Carriers or on the Pet Scratching Post
or other Pet Furniture, it is not returnable or exchangeable. If
your pet product arrives with proven manufacturer defects in
workmanship or materials, you may apply for a Return Authorization
Number and you must obtain a Return Authorization Number.
Products received without a Return Authorization Number will NOT
be accepted and will be returned to the customer at the customers
expense. If the pet product returned is proven that there are no
defects in workmanship and or materials, there will be imposed a
20% restocking fee and all Shipping and Handling fees will be
deducted from the customers refund. No Exceptions. Pet products
purchased in closed and sealed packaging may be returned if the
seal has not been broken and all documentation and original
packaging are returned. However the
Buyers Remorse Policy
applies with a penalty of the 20% restocking fee and
all shipping and handling costs.
24. What materials are your products made of?
We carry a wide selection of products in various categories and
product materials will be noted on each individual product page.
If a product is made of solid hardwoods, it will be noted. Most
of our lower priced RTA (Ready to Assemble) products are made of
MDF materials. Medium-density fiberboard (MDF or
MDFB) which is an engineered wood product formed by breaking
down softwood into wood fibers, often in a defribrator, combining
it with wax and resin, and forming panels by applying high
temperature and pressure. It is a building material similar in
application to plywood but made up of separated fibers, not wood
veneers. It is denser than normal particle board.
25. I Ordered a Wood Swing Set - Will I have to help the
driver off-load it from the truck?
This is a very heavy item and drivers usually arrive as a one
person team. The delivery person may require your assistance in
unloading the order.
26. I ordered a Wood Swing Set - Can I get inside gated and
two man delivery?
Any additional services, such as two-man delivery, inside
delivery, lift gate, or address change are not included with
delivery. The cost of these additional services varies from city
to city. They usually cost between $35.00 and $150.00 extra. You
may purchase these additional services directly from the
freight carrier when delivery is scheduled. It is a good idea
when you make your appointment, to have the freight company call
you 30 to 45 minutes before delivery so as to avoid having to wait
for the driver to show up.
