When you purchase products from BNP Discounts Furniture Gallery, we
collect personal information voluntarily by our customers in the way of your
name, mailing address, email address, and telephone number. We use this
information to process and complete your order and your personal information is
shared with outside parties to the extent possible to complete the ordering
process. We use information you provide when placing orders to be shipped to
gift addresses and shipping notifications when your order has been shipped.
We do not retain telephone numbers for purposes other than contacting
individuals with a question or information regarding their order. It may become
necessary to share your number with the delivery driver or courier for special
deliveries of larger furniture orders. We do not trade, rent, or sell telephone
numbers to any other parties not involved in processing and delivering your
order.
Additionally, we may use your personal information in ways to enhance the
performance and quality of our website by the information you submit via
questionnaires, surveys or feedback forms. We use this information to update
inventory with new products as requested by our customers and to provide you
with product updates or news about specials or to reply to emails received by
you. You have the opportunity to opt-out of email product updates and
announcements by contacting us at
service@bnpdiscounts.com Regardless of the purpose for which your personal
information has been received, it is BNP Discounts Furniture Gallery's policy to
maintain all personal information as confidential.
BNP Discounts Furniture Gallery's privacy policy is subject to change without
prior notice. You may visit our website at any time to view the current policy.
If you have any questions or concerns regarding these privacy policies you may
contact us at service@bnpdiscounts.com
Terms and Conditions:
BNP Discounts Furniture Gallery maintains this Internet site as a service to the
Internet community. Access and use of this site are subject to the terms and
conditions set forth herein and all applicable laws. BNP Discounts Furniture
Gallery may revise these terms and conditions from time to time by updating this
posting.
BNP Discounts Furniture Gallery will use reasonable efforts to include accurate
and up-to-date information on this site as obtained directly from the
manufacturers of products listed herein. All users agree that all access and use
of this site and its content is at your own risk. BNP Discounts Furniture
Gallery will not be liable for any damage arising out of your access, use, or
inability to use this site, or any errors or omissions in the content thereof.
The materials in this site are provided "AS IS" and without warranties of any
kind either expressed or implied.
The product information contained on this site unless otherwise noted is for
U.S. products only. The entire content (images and text) of this site is
copyrighted and may not be downloaded, distributed, modified, reused, re-posted
or otherwise used except as provided herein without the expressed written
permission of BNP Discounts Furniture Gallery..
All comments, suggestions, ideas, concepts or other information disclosed or
offered to BNP Discounts Furniture Gallery by this site or in response to
solicitations in this site shall be deemed the property of BNP Discounts
Furniture Gallery which shall be entitled to unrestricted use of the comments
for any purpose whatsoever, without compensation to the provider.
Payment & Billing Practices:
We accept Mastercard, Visa, Discover Card and Paypal as payment. Orders are
processed and sent to the shipping warehouse within 20 minutes. However, the
warehouse may take up to 24 hours to 5 days to process your order. Which means,
they pick your order, pack it in the cartons and arrange for freight pick up.
Once they pick your order and start preparing it for shipping, your credit card
is billed, although it may not ship for a few days thereafter. Packing takes
time to ensure that your order is not damaged in transport. If you have ordered
a product that is on back order, we will contact you to ask if you would like to
continue with the order or cancel it. If you wish to wait for the back order
and have your order ship when it becomes available, your credit card will not be
billed until your order has been processed as outlined above. Please consult
our FAQ page to get an estimated time frame for your order to ship.
Address Change Penalties:
We process orders within 20 minutes from
the time customer has placed the order. This means, we send all customer orders
to the shipping warehouse within 20 minutes. However, in some cases the
warehouse will process the order for shipment within 24 hours. Which means
your order could take up to 24 hours to ship, depending upon the manufacturer.
We ship to the address our customers enter into the “Ship to Address” field.
If you require your address to be changed for any reason after the order has
shipped, there will be additional fees and the changes will not be made until
these fees have been paid.
Cancellation Policy:
Be Sure Before You Buy - We can accept cancellations of an order if
the order has not gone through processing at the shipping warehouse. Which
means, if the order has not been picked, boxed and made ready for freight pick
up. Please be aware, that BNP Discounts Furniture Gallery sends all customer
orders to the shipping warehouse within 20 minutes of receiving the order.
However, processing your order for shipping at the manufacturer warehouse may
take anywhere from 20 minutes to 24 hours.
If the order has shipped and the customer refuses the order, this will be
classified as a Buyers Remorse Return - the customer will be responsible for all
shipping charges related to the order including freight from our warehouse and
the return freight back to the warehouse in addition to a 30% re-stocking fee.
These charges will be deducted from your refund. Please be sure before you buy -
we want happy customers.
Damage Claims Policy:
If delivery arrives while you are present and your merchandise is clearly
damaged you must refuse delivery and contact us immediately at 503-289-7657
Monday-Friday 9AM-6PM PST.
In the event your order arrives damaged – you will have 20 (twenty) days from
the date of delivery to initiate a return for a replacement of individual parts
damaged in the carton through our store. If you have claims to submit after
the 20 day window, you will be required to contact the Manufacturer directly to
submit your claims. In some cases, you may be required to produce an image
of the damaged part for our inspection as required by the individual
manufacturer. Damage claims reported after the 20 days deadline - customer will
be required to contact the manufacturer directly for replacement parts.
All orders being returned must have a Return Authorization Number – no
returns will be accepted without this number. If you send your order back
to our warehouse without an RA#, your order will be refused and will be returned
back to you, in which case you will be liable for the shipping fees. You must
first contact us for a Return Authorization number before we can initiate a
return for replacement. You will then be given instructions via email on how to
proceed. Email for RA#: returns@bnpdiscounts.com
Your items must reach the manufacturer warehouse within 20 days from the date
your order arrives at your doorstep . Items received after 20 days will not be
accepted for return. So please inspect your order and contact us immediately to
initiate a return for replacement – you only have 7 days to inspect your
merchandise in order for your merchandise to arrive back at the warehouse
before the deadline!
We will ship late items back to you and you will not be reimbursed for shipping.
If your order is a replacement item and replacement items become temporarily
unavailable – they will be placed on back order. If replacement items are
permanently out of stock – you will be offered a comparable substitute item or
the choice of a complete refund.
To qualify for a replacement on your order, ALL items must be returned in their
original condition, including the original packaging and containers,
documentation, warranty cards, manuals, all accessories, and security seals. Do
not mark or deface original manufacturer containers in any manner.
We will not accept returns if packaging is not in its original condition - we
will return such items to you. If you refuse the returned unit to you, All
shipping costs related to product replacements will be not be covered by BNP
Discounts.
Return Policy:
No returns will be accepted without prior approval and without a Return
Authorization Number.
Product Returns Will Not be accepted on products that have been
assembled. We will only supply you with replacement parts for products that
have been damaged due to shipping - Not for damages incurred during installation
or assembly of said product. Photos of damages may be required before
replacement can be issued. If your product arrives with damaged parts or
defective pieces (ie: pre-drilled holes are misaligned), you must make note and
contact either BNP Discounts Furniture Gallery or the manufacturer directly and
request the needed parts. If you receive your product and decide that you do
not like the color, the style or the quality (before assembly), you may apply
for a return, however penalties apply. (See Buyers Remorse Returns below).
Due to strict health regulations we cannot accept returns on Pet furniture
products. Pet furniture consists of Pet Carriers, Dog Houses, Cat
Scratching Posts and Pet Beds. Once you place your pet into the Pet Carriers or
on the Pet Scratching Post or other Pet Furniture, it is not returnable or
exchangeable. If your pet product arrives with proven manufacturer defects in
workmanship or materials, you may apply for a Return Authorization Number and
you must obtain a Return Authorization Number. Products received without a
Return Authorization Number will NOT be accepted and will be returned to the
customer at the customers expense. If the pet product returned is proven that
there are no defects in workmanship and or materials, there will be imposed a
20% restocking fee and all Shipping and Handling fees will be deducted from the
customers refund. No Exceptions. Pet products purchased in closed and sealed
packaging may be returned if the seal has not been broken and all documentation
and original packaging are returned. However the
Buyers Remorse Policy
applies with a penalty of the 20% restocking fee and all shipping and
handling costs.
Returns requested due to quality issues (ie: product is made with MDF or
Particle Board) will be labeled Buyers Remorse Returns as all product pages
clearly state what the product is composed out of. (See Buyers Remorse Returns
below).
Shipping Fees: Although our web-site advertises Free Shipping. The
cost of shipping is included in the product price. Therefore, actual shipping
fees will be deducted from any order refunds. Customer is charged for actual
shipping fees where your order has shipped to your residence or place of
business and the return of your merchandise to our warehouse. No exceptions.
Due to manufacturer return policies, on occasion we may prevent returns on
selected products. We note any such restrictions on the product detail page.
All product copy and documentation comes direct from the manufacturers of items
noted, please read the item descriptions carefully. In the event an item is not
"as described" on the product description page – you may apply for a full
refund. However, if the item arrives back at the warehouse and inspection shows
the product was as described on the product page – we will refund your purchase
price minus all shipping fees and a 15% - 30% re-stocking fee (depending upon
the product manufacturer).
All of our products come with a 100% Parts Replacement Guarantee -- therefore
eliminating the needs for returns.
We do have a Buyers Remorse Return Policy as
follows:
Buyer pays 15% - 30% re-stocking Fee (depending upon product manufacturer) and
buyer is responsible for all freight charges, this includes freight fees upon
shipping the order from the warehouse to the customer and return shipping back
to the warehouse. We list products with free shipping, However, the cost of
shipping is embedded in the purchase price of your order therefore these fees
will be deducted from your refund. Freight fees are based upon the actual
shipping rates paid on outbound and inbound freight. The outbound freight
rate may be different from the inbound freight rate as freight is based upon
actual rates and these rates fluctuate daily based upon fuel prices and other
extenuating factors. There is NO EXCEPTION to this policy.
If you should decide to Return your product for any reason -- you will be
charged for the FULL and COMPLETE freight charges that we had to pay to ship
your order to you - You will also be responsible for FULL and COMPLETE Freight
charges to have the product shipped back to our warehouse in addition to our 15%
- 30 % restocking Fee. This Policy is Strictly Enforced and there are NO
EXCEPTIONS.
We offer 100% parts replacement warranty on all
products thus eliminating the need for returns.
