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Shipping



Shipping Geography:  We ship ONLY to the Lower 48 States.  We do not ship to Hawaii or Alaska or Canada at this time.

 

Please consult our  Frequently Asked Questions  (FAQ) Page for product specific delivery times.

Most items leave the warehouse within three business days after you place your order. However, All large freight furniture (BEDS & FUTONS) require special handling and will ship out within 4 - 8 weeks. Most orders will ship directly from the manufacturer, unless other wise noted on the product pages for the particular item.

PLEASE NOTE** ALL ORDERS WILL SHIP OUT "NO SIGNATURE REQUIRED" - UNLESS SPECIFICALLY REQUESTED BY THE CUSTOMER. ALL ORDERS ARE SHIPPED TO THE ADDRESS THAT (YOU) THE CUSTOMER TYPE INTO THE ORDER PAGE WHEN PLACING YOUR ORDER. IF THE FREIGHT IS DELIVERED AND LEFT AT YOUR DOOR - BNP DISCOUNTS FURNITURE GALLERY WILL NOT BE HELD LIABLE FOR LOST OR STOLEN GOODS. NO EXCEPTIONS.

As soon as your order ships, we will e-mail you shipping details, including a tracking number. You can expect most packages to be delivered to their destination within 7-10 business days from the ship date. However some larger items can take up to 4 8 weeks for delivery from the manufacturer.  Please consult our  Frequently Asked Questions  (FAQ) Page for product specific delivery times.

We ship only to the lower 48 states. We do not ship to Alaska, Hawaii, Canada and US Territories. Due to shipping considerations, we cannot ship to APO/FPO addresses.

Delivery:

All product ships directly from the various manufacturers warehouses via the carriers they choose. We have no control over the freight companies they choose. In most cases your order will ship via Federal Express or UPS unless the product or item you purchased is too heavy/bulky then it will ship common carrier freight.  When orders ship via Common Carrier, they will deliver to street level and may require you to unload it from the back of the truck, therefore it is a good idea to have a few friends over on delivery day to assist you.  If you require the delivery service to carry your order up additional flights of stairs or if you require additional services to help you move your product from the truck into your house or office, you can request these services at the time you talk to the freight company to schedule your order delivery.  You will be responsible for paying any additional fees to the freight carrier for any additional services.

If you have special instructions for the driver - (ie: where you wish the unit to be left) please make a note to us when ordering. Please make sure that someone will be at delivery location to receive the unit as we cannot be held responsible for theft. Be sure to leave a visible note for the driver with instructions and/or a signature releasing him/her to leave your parcel on premises.

Large furniture units are shipped via common carrier freight by the manufacturers choosing. The freight company will call you to set up an appointment for delivery. If you are not available to receive the delivery - the freight carrier will contact the manufacturer (usually on the 3rd delivery attempt) and have your order returned to the warehouse. If this happens due to your being unavailable to take delivery - you may be charged additional freight for re-delivery from the warehouse or storage holding fees in addition to a 20% re-stocking fee. So please make sure you follow your tracking numbers and know when to expect your unit (s).

Stock & Availability:

Although we try to keep stock status updated on our web-site, we may miss updating some products or stock may suddenly change due to high sales volume of that particular product.  If an order has been placed for an item that is currently out of stock, you will be notified by one of our BNP Discounts Furniture Gallery representatives via email that the product is unavailable.  You may also decide to have us place your order on back order status to have the product shipped when it becomes available.

In the event that a product becomes unavailable or temporarily out of stock you will be notified within 2 business days via the email address you provided at the time you placed the order. We will advise you of a delay in shipment on back ordered items. If product is permanently out of stock, you will have an option to receive a product of comparable substitute (if available), or your choice of cancellation. If the item you ordered is no longer available or we do not have a comparable substitute, we will cancel your order and refund your payment in the manner in which it was received. You will be notified via email within 2 business days upon cancellation of your order.

Damage Claims:

If delivery arrives while you are present and your merchandise is clearly damaged you must refuse delivery and contact us immediately at 503-289-7657 Monday-Friday 9AM-6PM PST.

In the event your order arrives damaged you will have 20 (twenty) days from the date of delivery to initiate a return for a replacement of individual parts damaged in the carton. In some cases, you may be required to produce an image of the damaged part for our inspection as required by the individual manufacturer.  Damage claims reported after the 20 days deadline - customer will be required to contact the manufacturer directly for replacement parts.

All orders being returned must have a Return Authorization Number no returns will be accepted without this number.  If you send your order back to our warehouse without an RA#, your order will be refused and will be returned back to you, in which case you will be liable for the shipping fees.  You must first contact us for a Return Authorization number before we can initiate a return for replacement. You will then be given instructions via email on how to proceed. Email for RA#: returns@bnpdiscounts.com

Your items must reach the manufacturer warehouse within 20 days from the date your order arrives at your doorstep . Items received after 20 days will not be accepted for return. So please inspect your order and contact us immediately to initiate a return for replacement you only have 7 days to inspect your merchandise in order for your merchandise to arrive  back at the warehouse before the deadline!

We will ship late items back to you and you will not be reimbursed for shipping. If your order is a replacement item and replacement items become temporarily unavailable they will be placed on back order. If replacement items are permanently out of stock you will be offered a comparable substitute item or the choice of a complete refund.

To qualify for a replacement on your order, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories, and security seals. Do not mark or deface original manufacturer containers in any manner.

We will not accept returns if packaging is not in its original condition - we will return such items to you. If you refuse the returned unit to you, All shipping costs related to product replacements will be not be covered by BNP Discounts.

Returns & Order Cancellations:

Please consult our Policies Page. for Order Returns and Cancellation Policies. 

 

 

Professional Assembly is Available

If you get your order and decide that you need assistance in assembling your unit - Professional Assembly is available by calling Impact Resources: 800-978-2669 after you receive your shipment. Fee's will apply.  Impact Resources is in no way affiliated with BNP Discounts Furniture Gallery.  They are their own company entity.




Shipping