Shipping Geography: We ship ONLY to the
Lower 48 States. We do not ship to Hawaii or Alaska or Canada at this
Please consult our Frequently
Asked Questions (FAQ) Page
for product specific delivery times.
Most items leave the warehouse within three business days after you place
your order. However, All large freight furniture (BEDS & FUTONS) require
special handling and will ship out within 4 - 8 weeks. Most orders will ship
directly from the manufacturer, unless other wise noted on the product pages for
the particular item.
PLEASE NOTE** ALL ORDERS WILL SHIP OUT "NO SIGNATURE REQUIRED"
- UNLESS SPECIFICALLY REQUESTED BY THE CUSTOMER. ALL ORDERS ARE SHIPPED
TO THE ADDRESS THAT (YOU) THE CUSTOMER TYPE INTO THE ORDER PAGE WHEN PLACING
YOUR ORDER. IF THE FREIGHT IS DELIVERED AND LEFT AT YOUR DOOR - BNP DISCOUNTS
FURNITURE GALLERY WILL NOT BE HELD LIABLE FOR LOST OR STOLEN GOODS. NO
As soon as your order ships, we will e-mail you shipping details, including a
tracking number. You can expect most packages to be delivered to their
destination within 7-10 business days from the ship date. However some larger
items can take up to 4 – 8 weeks for delivery from the manufacturer.
Please consult our Frequently
Asked Questions (FAQ) Page for product specific delivery
We ship only to the lower 48 states. We do not ship to Alaska, Hawaii, Canada
and US Territories. Due to shipping considerations, we cannot ship to APO/FPO
All product ships directly from the various manufacturers warehouses via the
carriers they choose. We have no control over the freight companies they choose.
In most cases your order will ship via Federal Express or UPS unless the product
or item you purchased is too heavy/bulky then it will ship common carrier
freight. When orders ship via Common Carrier, they will deliver to street
level and may require you to unload it from the back of the truck, therefore it
is a good idea to have a few friends over on delivery day to assist you.
If you require the delivery service to carry your order up additional flights of
stairs or if you require additional services to help you move your product from
the truck into your house or office, you can request these services at the time
you talk to the freight company to schedule your order delivery. You will
be responsible for paying any additional fees to the freight carrier for any
If you have special instructions for the driver - (ie: where you wish the
unit to be left) please make a note to us when ordering. Please make sure that
someone will be at delivery location to receive the unit as we cannot be held
responsible for theft. Be sure to leave a visible note for the driver with
instructions and/or a signature releasing him/her to leave your parcel on
Large furniture units are shipped via common carrier freight by the
manufacturers choosing. The freight company will call you to set up an
appointment for delivery. If you are not available to receive the delivery - the
freight carrier will contact the manufacturer (usually on the 3rd delivery
attempt) and have your order returned to the warehouse. If this happens due to
your being unavailable to take delivery - you may be charged additional freight
for re-delivery from the warehouse or storage holding fees in addition to a 20%
re-stocking fee. So please make sure you follow your tracking numbers and know
when to expect your unit (s).
Stock & Availability:
Although we try to keep stock status updated on our web-site, we may miss
updating some products or stock may suddenly change due to high sales volume of
that particular product. If an order has been placed for an item that is
currently out of stock, you will be notified by one of our BNP Discounts
Furniture Gallery representatives via email that the product is unavailable.
You may also decide to have us place your order on back order status to have the
product shipped when it becomes available.
In the event that a product becomes unavailable or temporarily out of stock
you will be notified within 2 business days via the email address you provided
at the time you placed the order. We will advise you of a delay in shipment on
back ordered items. If product is permanently out of stock, you will have an
option to receive a product of comparable substitute (if available), or your
choice of cancellation. If the item you ordered is no longer available or we do
not have a comparable substitute, we will cancel your order and refund your
payment in the manner in which it was received. You will be notified via email
within 2 business days upon cancellation of your order.
If delivery arrives while you are present and your merchandise is clearly
damaged you must refuse delivery and contact us immediately at 503-289-7657
Monday-Friday 9AM-6PM PST.
In the event your order arrives damaged – you will have 20 (twenty) days from
the date of delivery to initiate a return for a replacement of individual parts
damaged in the carton. In some cases, you may be required to produce an image of
the damaged part for our inspection as required by the individual manufacturer.
Damage claims reported after the 20 days deadline - customer will be required to
contact the manufacturer directly for replacement parts.
All orders being returned must have a Return Authorization Number – no
returns will be accepted without this number. If you send your order
back to our warehouse without an RA#, your order will be refused and will be
returned back to you, in which case you will be liable for the shipping fees.
You must first contact us for a Return Authorization number before we can
initiate a return for replacement. You will then be given instructions via email
on how to proceed. Email for RA#: firstname.lastname@example.org
Your items must reach the manufacturer warehouse within 20 days from the date
your order arrives at your doorstep . Items received after 20 days will not be
accepted for return. So please inspect your order and contact us immediately to
initiate a return for replacement – you only have 7 days to inspect your
merchandise in order for your merchandise to arrive back at the warehouse
before the deadline!
We will ship late items back to you and you will not be reimbursed for shipping.
If your order is a replacement item and replacement items become temporarily
unavailable – they will be placed on back order. If replacement items are
permanently out of stock – you will be offered a comparable substitute item or
the choice of a complete refund.
To qualify for a replacement on your order, ALL items must be returned in their
original condition, including the original packaging and containers,
documentation, warranty cards, manuals, all accessories, and security seals. Do
not mark or deface original manufacturer containers in any manner.
We will not accept returns if packaging is not in its original condition - we
will return such items to you. If you refuse the returned unit to you, All
shipping costs related to product replacements will be not be covered by BNP
Returns & Order Cancellations:
Please consult our Policies
Page. for Order Returns and
Professional Assembly is Available
If you get your order and decide that you need assistance in assembling your
unit - Professional Assembly is available by calling Impact Resources:
800-978-2669 after you receive your shipment. Fee's will apply.
Impact Resources is in no way affiliated with BNP Discounts Furniture Gallery.
They are their own company entity.